Emotional Intelligence is a set of emotional and social skills that influence how we perceive and express ourselves, develop and maintain social relationships, cope with challenges and use emotional information in an effective and meaningful way. EQ is important because it can account for 25–30% of an individual’s success in any type of job.
Gale is certified in EQ-i 2.0® – Multi-Health Systems (MHS) and Mastering Emotional Intelligence Levels 1 and 2 – Talentsmart, Inc.
Employee engagement is directly correlated with the relationship an employee has with his immediate supervisor. Gale works with front-line and middle managers to build core leadership skills which create a work environment where employees come to work, give their best effort and stay.