We have facilitated over sixty strategic planning projects for both for-profit and non-profit organizations. Many of these plans guided the organization through radical market and industry changes. Many of our non-profit clients had to change their business models because of changes in federal, state, and local government funding. We introduced the use of balanced scorecards and quarterly business reviews to many clients, and they have empowered increased productivity, better accountability, and financial success.
We have worked with twenty executive teams to improve cohesion and trust and to optimize their teamwork for the organizations success. Additionally, each time we facilitated a strategic planning project, we have worked with functional executives and heads of departments to cascade the enterprise scorecard to their level and below.
We have worked with clients to develop over thirty customized training programs; these have been one-day programs and year-long programs. For each client who engages in a comprehensive program, we help them define a unique leadership model that includes a company-specific definition of leadership, description of desired leadership traits, and delineation of needed leadership competencies. Several clients have used their customized leadership training programs annually to train new leaders.
The hallmark of our employee engagement programs is our customized employee survey. We have seen clients radically improve the organizational culture, and the organization’s key financial and human resource metrics improve after acting on the issues discovered by the survey. We helped executives understand how many employees are fully or partially engaged with the company and how many are disengaged and why. Many clients repeat the survey annually or every two years. One client has conducted the survey six times over a ten-year period. The follow-on services have included leadership training and executive coaching.