Engaged employees are passionate about their work, feel empowered, valued, respected, and connected to their employer and their associates. They are advocates of their organization and consequently will exert exceptional discretionary effort to further the goals and performance of the company.
Supply Chain Management
If this doesn’t describe your employees, you are not alone. Unfortunately, according to Gallup, an “Engagement Gap” currently exists where roughly 50 percent of all working Americans are not fully engaged or are disengaged, which costs US businesses an estimated $300 billion a year in lost productivity. We specialize in assisting organizations of all sizes in building a culture of high performance and profitability by using an employee engagement strategy. Like any other key indicator, you must measure it if you want it to drive performance. The PWI Employee Engagement Survey will provide a baseline assessment that will identify strengths and gaps that will lead to an effective strategy.
Supply chain management is a critical strategy that must be implemented with a strong customer focus. World-class enterprises with this approach and core values centered on servant leadership from end-to-end of the supply chain consistently experience greater sustainability with long-term business partners and loyal customers. The methodology PeopleWorks uses focuses heavily on customer service.
Strategic Planning & Goal Deployment
The PeopleWorks proprietary Supply Chain Assessment reveals a complete picture of an organization’s core processes, key leadership, internal and external customer focus metrics, strategic suppliers, and production flow. Once these areas have been analyzed, PeopleWorks conveys key strengths and opportunity areas with a specific action plan for improvement.
Achieving world-class performance and profitability is dependent on having a defined strategy that is centered on the mission and vision of the organization. Knowing exactly what you want your company to accomplish is crucial to success. Creating a competitive advantage requires an accurate analysis of market forces and the distinctive strengths of your company. The best organizations in the world cascade goals down from the top to the bottom and stay flexible and nimble in an ever-changing economic environment.
Customer Loyalty Improvement
The collaborative approach of our strategic business planning consultants produces a clear implementation plan that incorporates organizational development, process improvements, and a technology roadmap, when appropriate. Effective strategies need to be data-driven. All of the previously mentioned parts generate operational efficiencies that leverage core competencies, current talent, and human capital.
Call us to discuss how to maximize your goal deployment strategy!
PeopleWorks has the professional talent and proprietary tools to build and sustain customer loyalty. Our capabilities and areas of expertise include:
Customer Satisfaction & Loyalty Improvement
- Customer research and performance tracking systems
- Service excellence improvement diagnostic
- Customer experience management strategy “playbook”
Customer Experience and Employee Engagement
- Customer vulnerability assessment
- Engagement measurement and gap-analysis
- Customer touch points re-engineering
Customer Performance Measurement
- Audits and decision-support improvements
- Measurement process design and reporting systems
- Customized models and customer loyalty driver-analytics
The key to positive labor relations is creating a culture of respect, safety and mutual trust. When employees trust management, feel appreciated, empowered, and have access to the resources necessary to perform their job effectively, risk of unionization is negligible.
Understanding the concerns of your workforce is critical in your defense against union organization. Companies must be acutely aware of external threats in and around your facility. Leaders are often oblivious to or in denial about unresolved issues that produce morale problems if not resolved immediately.Our proprietary Union Vulnerability Assessment (UVA) measures:
- Risk of your employees seeking union representation
- Risk of your business being targeted by union organizers
- Your leadership’s capability of executing a “union-proofing” strategy
We provides our clients with a clear, proven road map to “union-proof” their organization by building an engaged, high-performance team rendering unions irrelevant.