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Looking to turn talented individuals into an extraordinary team?

About Us

Sue Beyer's Photo
Sue Beyer, President of Operations Service Systems

Is your team working together as effectively as they can? Are your team development training programs providing lasting behavioral change and achieving the anticipated results? Is teamwork your ultimate competitive advantage? If you answered no to any of these questions, you are in the right place!

Operations Service Systems is a Professional Development and Management Training firm celebrating 28 years in business! Our focus is developing essential Workplace Skills in the areas of Sales, Service, Leadership and Teamwork. Our goal is to provide you with the products and services that best fit your needs. Helping you find a talent development solution is our number one priority. We've helped countless others and I know we can help you achieve your goals!

Our philosophy – You can’t manage what you don’t measure! Our expertise is Operations & Professional Development incorporating process redesign, productivity analysis, standards and systems into our training. Our results-driven programs and measurement systems raise and sustain superior levels of Service and Performance. Our strong operations and industrial engineering background differentiates us from traditional training organizations!

We are proud to be an Authorized Partner of The Five Behaviors of a Cohesive Team™, Everything DiSC®, and PXT Select™. We serve our Customers globally and look forward to the opportunity of serving you!

Testimonials for Operations Service Systems

  • I’ve had the pleasure of working with Sue for over seven years now. She is our partner for all things DiSC. Sue is very professional, extremely knowledgeable, and has a wonderful sense of making learning interesting and fun.

    Vicki DalzelleDirector of Learning & Development, Phillips Edison & Company
  • I’ve come to count on Sue not only for her outstanding customer service, but as a trusted adviser for learning and development solutions. I would whole heartedly recommend Sue to anyone looking for performance or leadership answers for their company.

    Vicki DalzelleDirector of Learning & Development, Phillips Edison & Company
  • Sue is highly effective in training people on understanding DiSC behavioral characteristics of colleagues and clients alike. Her training has benefitted our organization in improving customer perception of our service through dealing with difficult customer calls in a very humanistic yet factual basis.

    Dan WiersmaSVP Service Platform at Sony Electronics (retired) Principal, My Gray Matters
  • I have worked with Sue for 15+ years and continue to be amazed with her knowledge and understanding of the Everything DiSC products. She is quick to respond to questions and situations and recommends solutions that are easy to administer and provide for relevant, real-world application. I plan to continue my partnership with Sue for many years!

    Sara A. Eschels Talent Manager, Hylant
  • Thank you for the fantastic session yesterday! The hallway feedback after the session was filled with raving reviews! Everyone is so appreciative of the explanations and time you spent with us. I will definitely be recommending DiSC and YOU to our executive groups. I have already identified a couple of smaller leadership groups.

    Angela SegoviaDirector, Product Marketing

Solutions

Facilitator Accreditation

Choose a workplace personality assessment:

The Five Behaviors Of A Cohesive Team™

Powered by Everything DiSC®

The Five Behaviors of a Cohesive Team is a unique learning experience. Participants can become emotional. The team leader can be defensive. Timelines and scripts can get thrown out the window. As a facilitator, you can influence whether a team sees an uncomfortable moment through or misses out on the opportunity to grow.

The Five Behaviors of a Cohesive Team Facilitator Accreditation is a blended-learning course that will help you gain confidence, credential, and expertise as a consultant and facilitator of this very powerful team-improvement program.

Learn how to navigate unexpected and challenging conversations. Develop instincts for when to stick to the agenda and when to improvise, when to let a debate play out and when to cut it short. This course will prepare you for any situation!

This program Includes:

  • 5-week course plus pre-work
  • Weekly 90-minute instructor-led sessions
  • Access to learning resources online
  • Access to The Five Dysfunctions of a Team eBook

Accreditation will be granted upon completion of the Wiley course and passing of the accompanying exam. Accreditation is valid for two years at which point you have the option to renew.

Start your journey toward building your confidence and competence in effectively delivering The Five Behaviors program!

Upcoming Classes

  • January 03 – February 10, 2018

    Wednesday live sessions begin January 10, 2018
  • April 19 – May 27, 2018

    Thursday live sessions begin April 26, 2018
Take the next step!
Accreditation

The Five Behaviors Of A Cohesive Team™

Powered by All Types™

The Five Behaviors of a Cohesive Team is a unique learning experience. Participants can become emotional. The team leader can be defensive. Timelines and scripts can get thrown out the window. As a facilitator, you can influence whether a team sees an uncomfortable moment through or misses out on the opportunity to grow.

The Five Behaviors of a Cohesive Team Facilitator Accreditation is a blended-learning course that will help you gain confidence, credential, and expertise as a consultant and facilitator of this very powerful team-improvement program.

Learn how to navigate unexpected and challenging conversations. Develop instincts for when to stick to the agenda and when to improvise, when to let a debate play out and when to cut it short. This course will prepare you for any situation!

This program Includes:

  • 5-week course plus pre-work
  • Weekly 90-minute instructor-led sessions
  • Access to learning resources online
  • Access to The Five Dysfunctions of a Team eBook

Accreditation will be granted upon completion of the Wiley course and passing of the accompanying exam. Accreditation is valid for two years at which point you have the option to renew.

Start your journey toward building your confidence and competence in effectively delivering The Five Behaviors program!

Upcoming Classes

Take the next step!
Accreditation

Featured Skills

  • Teamwork
  • Teamwork Stategic Planning
  • Executive Coaching
  • Conflict Resolution
  • The Five Behaviors of a Cohesive Team™

    has a simple goal: To help people discover how to build a truly cohesive and effective team. Based on Patrick Lencioni’s internationally best-selling leadership fable The Five Dysfunctions of a Team, this assessment-based program focuses on putting The Five Behaviors™ model into practice.

    Five Behaviors
  • A productive, high functioning team
    • Establishes Trust between team members
    • Engages in Conflict around ideas
    • Commits to decisions
    • Holds team members Accountable
    • Focuses on achieving collective Results
    • Is more fun to be on!
    Five Behaviors
  • The Five Behaviors of a Cohesive Team™

    has a simple goal: To help people discover how to build a truly cohesive and effective team. Based on Patrick Lencioni’s internationally best-selling leadership fable The Five Dysfunctions of a Team, this assessment-based program focuses on putting The Five Behaviors™ model into practice.

  • A productive, high functioning team

    Establishes Trust between team members Engages in Conflict around ideas Commits to decisions Holds team members Accountable Focuses on achieving collective Results Is more fun to be on!

Credentials

  • Accredited Facilitator ~ The Five Behaviors of a Cohesive Team
  • Authorized Partner ~ Everything DiSC
  • Certified Facilitator Everything DiSC Workplace
  • Authorized Partner PXT Select
  • WBENC Certification
  • WBEC-West Platinum Certificate
  • ATD Greater Las Vegas Chapter Logo
  • Certified Professional PXT Select