Serving the Pacific Northwest

Experience the true meaning of teamwork with The Five Behaviors™.

About Us

Diana Welch
Diana Welch, Owner and Lead Consultant

HRMS was started in 2006 by owner Diana Welch, SHRM Certified Professional, SPHR. I have impacted hundreds of audiences and I am known for my humor and connection with people. I am a seasoned Human Resource Executive with more than 30 years of experience. I not only teach it, I have done it and I put those skills to use in my interactive trainings and coaching sessions. I bring high energy, professionalism, and a spirit of service to my work with clients.

As a business consultant/coach, I provide HR consulting services, leadership coaching, supervision/management essentials training, conflict resolution, employee engagement, team building retreats, customer service, building a high-performance culture, and Crucial Conversations program training. I assistance with recruitment, job descriptions, advertising, applicant screening, behavioral based interviewing, reference checking and job offers.

I am an authorized partner and Certified Everything DiSC® Trainer. I offer the assessments reports, coaching and training for Everything DiSC: Workplace; Management; Productive Conflict; Work of Leaders; and 363 for Leaders

I am also an authorized partner for The Five Behaviors of a Cohesive Team based on the best-selling Patrick Lencioni book. I offer the assessments, reports, coaching and training for the program.

We build skills and confidence through individual or group coaching. We help you improve staff relations. Emphasis is placed on showing respect, seeking input, recognizing good actions, increasing productivity and motivation. We can help you to become outstanding at root cause problem solving, project management and implementation.

I have worked in the public and private sectors, healthcare, manufacturing, business and agricultural. I focus on a client's specialized needs and offer targeted solutions. Whether a business requires on-going program development or a single project, HRMS has the skills to respond to those needs.

Testimonials For Human Resources and Management Solutions

  • Diana Welch has been an tremendous asset for all my human resource needs. She has provided hiring services, management training and documentation to keep us in compliance with employee issues. I would recommend Diana to any small business needing an HR resource.

    Leslie M Johnson President/CEO | CALCOE FCU
  • We had our supervisors attend the Supervisor Skills 101 class, our employees took more from the class then we expected and had a good time while doing so. Diana did a great job changing her curriculum to fit our business and needs, which hadn't been easy. Wild Fire Services will defiantly be using HRMS again.

    Leanne Logozzo, Wild Fire Services
  • We faced a staff reduction due to the economy. Diana was instrumental in helping us deal with this agonizing situation. Since then, she has helped with a variety of personnel issues. Diana has a no-nonsense way of cutting to the heart of the matter and focusing on resolving the issue, based not only on theory but on her real-world experience.

    Zella West, Nob Hill Water Association
  • All of the supervisor training was valuable. The organization, presentation and group involvement were extremely valuable to me. All of your personal experience examples were outstanding. The coaching role-playing practice was very helpful. I appreciated the ideas on ways to improve and the exercises that illustrated a point to discuss.

    Participants from Zepher, Inc.
  • I liked everything. Diana is so much fun! The presentation was interactive and informative. I learned how to coach employees and the importance of good communications. The materials are fantastic.

    Participants from Sagetech



    Organizations who work smart know that teams are essential to survival. They desire high performing teams where members trust one another, engage in healthy conflict, commit to team decisions, hold each other accountable, and get results! Learn about these five essentials and what to do to help your team achieve these goals.

    As part of the process, each team member will learn about their personal style - and the styles of coworkers. The team will work together during the session to develop specific action steps and plans for improvement.

    Based on the international best-seller, The Five Dysfunctions of a Team by Patrick Lencioni.

Facilitator Accreditation

Become an Accredited Facilitator for The Five Behaviors® Team Development to unlock organizations’ untapped potential with this breakthrough program. Whether you’re a seasoned expert or new to this team development solution, this course will increase your knowledge and strengthen your Five Behaviors facilitation skills.

With The Five Behaviors® Facilitator Accreditation, you will dive deep into the Five Behaviors model and facilitation best practices. This five-week course will help you build the confidence and expertise to navigate The Five Behaviors Team Development sessions, fine-tuning your skills to deliver an effective experience for any team.

Online Program Includes:

  • Five week course plus pre-work
  • Weekly 90-minute instructor-led sessions
  • Three to four hours of self-directed online study per week
  • Final exam
  • Accreditation certificate
  • The Five Dysfunctions of a Team eBook

Accreditation will be granted upon completion of the Wiley course and passing of the accompanying exam. Accreditation is valid for two years at which point you have the option to renew

The Five Behaviors offers SHRM credential-holders the opportunity to earn 19 professional development credits (PDCs) from the Society for Human Resource Management when they complete The Five Behaviors Facilitator Accreditation.

Start your journey toward building your confidence and competence in effectively delivering The Five Behaviors program!


Upcoming Classes

  • October 05 – November 09, 2022

    The Five Behaviors® Facilitator Accreditation-Clients: OCT 5 (2 PM Chicago/8 PM London)
Take the next step!

Featured Skills

  • Diana thinks on her feet and facilitates a group to ensure participation, development and outcomes.
  • Diana offers a level of comfort and expertise to assist leaders in reflection and skill enhancement.
  • Diana gets the team open to learning and making sustainable improvements.
  • Diana can focus in on needs and desired outcomes and ensure results.
  • Diana is frequently presenting on a variety of topics in the Pacific Northwest.
  • Diana applies a unique approach to move conflicting staff to workable resolutions.
  • She has a unique ability to engage participates in role playing to practice coaching conversations.


  • Authorized Partner The Five Behaviors of a Cohesive Team
  • Authorized Partner Everything DiSC