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Learn to master 5 key behaviors of a highly productive innovative team

About Us

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Judy Zitzloff, President

Zitzloff Training Resources has been partnering with organizations since 1978 to create increased self-awareness, productive communication, conflict resolution, successful Leaders and Managers, and high performing innovative teams. The single most untapped competitive advantage is teamwork!
We utilize the Five Behaviors of a Cohesive Team program to transform and build extraordinary teams. The Five Behaviors of a Cohesive Team is an assessment-based learning experience that helps individuals and organizations reveal what it takes a build a truly cohesive and effective team as they master five behaviors (Trust, Conflict, Commitment, Accountability, and Results). Powered by Everything DiSC the profiles help participants understand their own DiSC styles. Bringing together everyone’s personalities and preferences to form a cohesive, productive team takes work, but the payoff can be huge – for individuals, the team and the organization.
To maximize the learning, Take Away Cards, 1:1 Comparison Reports and Progress Reports are available. We are Accredited Facilitators for Five Behaviors so can conduct the program for you or you can become Accredited Facilitators and conduct the program. A very extensive Facilitation System complete with Leader’s Guide, PPTs, Videos, Templates and Podcasts is available.

Testimonials For Zitzloff Training Resources

  • DiSC has made a real difference across our organization from supporting team development to improving business partnerships and personal effectiveness. DiSC has been a game changer for us. Zitzloff Training Resources provides excellent training and support, willingly sharing their expertise to ensure DiSC is an impactful tool for our business.

    Cindy McCreary, Director of Organizational Development Ameriprise Financial
  • The Everything DiSC products have truly been transformative for my company! The extraordinary value the reports and website have brought us has been felt at every level of the organization and has helped shape our culture and the service we provide.

    Paul Olmsted, Talent Development Manager Hearland Technology Group
  • DiSC has changed the way we do business together. By using DiSC we have been able to overcome communication gaps, misunderstandings, and reduce the hesitations and unknowns of change. DiSC takes a deeper dive into employee needs, motivators, and stressors to help assign the right people to the right projects to thrive in the workplace.

    Tracy Adams, Director of Education Walman
  • I am a firm believer in using the DiSC Reports. When team members and managers complete Profiles, communication improves. It is a great coaching tool for managers. Working with Judy Zitzloff is a pleasure. I rely on her expertise and guidance when selecting the appropriate tools. Her follow-up is impeccable. She's a wonderful business partner.

    Pam Rodefer Rodefer Consulting
  • Judy Zitzloff trained me as a DiSC Facilitator over 25 years ago and is one of the finest Facilitators I've ever worked with. Her passion for DiSC and love of serving others has resulted in many long term client relationships. She is a gifted mentor and teacher.

    Kathi Tunheim Gustavus Adolphus College


  • Five Behaviors of a Cohesive Team™ One-Day Program

    The Five Behaviors process has been updated to give teams a powerful experience in a shorter time frame.
    This 6.5 hour program is designed to be Fast, Practical and Relevant.
    A productive, high functioning team:
    • Makes better, faster decisions
    • Taps into the skills and opinions of all members
    • Avoids wasting time and energy on politics, confusion, and destructive conflict
    • Avoids wasting time revisiting the same topics over and over again because of a lack of buy-in
    • Creates a competitive advantage
    • Is more fun to be on!
    To gain the single most untapped competitive advantage of teamwork, teams must
    Trust One Another
    Engage in Conflict Around Ideas
    Commit to Decisions
    Hold One Another Accountable
    Focus on Achieving Collective Results
    Participants will gain a knowledge of the model, see how the team is currently performing and action steps to immediately apply the model to their daily routines for huge payoffs.

Facilitator Accreditation

Become an Accredited Facilitator for The Five Behaviors® Team Development to unlock organizations’ untapped potential with this breakthrough program. Whether you’re a seasoned expert or new to this team development solution, this course will increase your knowledge and strengthen your Five Behaviors facilitation skills.

With The Five Behaviors® Facilitator Accreditation, you will dive deep into the Five Behaviors model and facilitation best practices. This five-week course will help you build the confidence and expertise to navigate The Five Behaviors Team Development sessions, fine-tuning your skills to deliver an effective experience for any team.

Online Program Includes:

  • Five week course plus pre-work
  • Weekly 90-minute instructor-led sessions
  • Three to four hours of self-directed online study per week
  • Final exam
  • Accreditation certificate
  • The Five Dysfunctions of a Team eBook

Accreditation will be granted upon completion of the Wiley course and passing of the accompanying exam. Accreditation is valid for two years at which point you have the option to renew

The Five Behaviors offers SHRM credential-holders the opportunity to earn 19 professional development credits (PDCs) from the Society for Human Resource Management when they complete The Five Behaviors Facilitator Accreditation.

Start your journey toward building your confidence and competence in effectively delivering The Five Behaviors program!


Upcoming Classes

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Featured Skills

  • Facilitation Skills
  • Team Development
  • Webinar Trainer
  • Leadership Development


  • 5B Accredited Facilitator
  • ED Certified Solutions Provider
  • ED Certified Facilitator